At Alie Highlights, we aim to provide our customers with a seamless and reliable shipping experience. We take pride in ensuring that your favorite Desk Accessories, Notebooks, and Pencils reach you safely, promptly, and in perfect condition.
This Shipping Policy outlines how we process, handle, and deliver your orders once a purchase has been made through our website.
All orders placed with Alie Highlights are carefully processed within 2–4 business days (excluding weekends and holidays).
During high-demand periods, sales events, or holiday seasons, order processing may take slightly longer. Customers will be notified of any expected delays through email.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details to monitor your package in real time.
We use reputable and trusted courier partners to deliver all products domestically and internationally.
Standard Shipping: Estimated delivery within 5–10 business days.
Express Shipping (where available): Estimated delivery within 2–5 business days.
Delivery times may vary depending on your location, weather conditions, or customs processing for international shipments.
Shipping fees are calculated at checkout based on weight, destination, and shipping method. Occasionally, we offer free shipping promotions for orders above a specific value — such promotions will be clearly indicated on our website.
Please note that customs duties, taxes, or import fees (for international orders) are the responsibility of the customer.
Once your order is shipped, you will receive a tracking link via email. You can use this link to view the live delivery status.
If your tracking information is not updated within 3 business days, please contact our customer service team for assistance.
If your package arrives damaged or goes missing in transit, contact us immediately. We will work directly with the courier service to resolve the issue or issue a replacement if necessary.
Alie Highlights is not responsible for delays caused by courier companies, incorrect address information, or uncontrollable circumstances such as natural disasters or strikes.
